Soft Skills

A key ingredient for success in customer interactions is an associate’s soft skills. As your company’s customer-facing representative, s/he embodies the organisation’s values and work ethic. This is why investing in developing soft skills is imperative.

Soft skills include presenting oneself appropriately, knowing how to address customers, managing difficult situations, and several other finer aspects of person-to-person interactions.

The Cornerstone Soft Skills program covers:

  • Grooming & Personal Hygiene
  • Phone
  • Public Area
  • Complaint Management
  • Resume Writing
  • Mock Interviews
  • An Introduction To Ethics