In most consumer-facing industries, those in the line of fire often need to take the initiative to solve customer issues like complaints. These situations demand a maturity and cool-headedness that does not come naturally to most.

Cornerstone’s Leadership program has been specifically tailored for services-based businesses where leadership is a trait that is required at the frontlines of customer service.

The Cornerstone Leadership program covers:

  • Cost of Unsafe Working Practices
  • Impact of Unsafe Working Practices on Employee Health
  • Introduction to Personal Protective Equipment
  • Safe Working Practices
  • Introduction to Leadership
  • Attributes of a Leader
  • Introduction to Critical Thinking
  • Difference between a Boss & Leader
  • Styles of Leadership
  • Leadership Tasks
  • Leadership Mistakes